Intermediate Finance Support Specialist (3+ years of experience) to triage Finance inquiries (ServiceNow) as level 1 support for Accounts Payable, Accounts Receivable, Supply Chain Management, and Research Accounting issues
Our public sector client is seeking a IntermediateFinance Support Specialist (3+ years of experience) to triage Finance inquiries (ServiceNow) as level 1 support for Accounts Payable, Accounts Receivable, Supply Chain Management, and Research Accounting issues.

Join a high-volume Finance support environment within the education sector supporting a broad range of operational and user inquiries. This role provides front-line support across Finance systems, forms, and processes related to AP, AR, Supply Chain Management, and Research Accounting. The position involves managing inquiries across multiple service channels while supporting consistent service delivery and issue resolution. Triage at level one for 40-50 tickets per day.

Contract,- 3 months

Calgary, 3-days on-site

Must Haves

3-5 years in Finance , customer service , administration , public sector , or shared services environments

Accounts Payable , Accounts Receivable , Supply Chain Management , and/or Research Accounting process expertise

1-2 years experience in helpdesk or service desk. Experience within high-volume service and ticketing setting inquiry management, issue resolution, documentation, and escalation handling - working ideally in ServiceNow.

Finance systems , process guidance, and inquiry support across multiple user groups

Nice to Have

Bachelor's degree in Business, Finance, Administration, or a related discipline

Experience in a university, post-secondary, public sector, or complex institutional environment

Experience with PeopleSoft, PureCloud,



and/or eFin

Experience in a shared services or service centre environment

Responsibilities

Provide support for Finance inquiries through phone, email, chat, and in-person channels

Resolve inquiries related to AP, AR, Supply Chain Management, Research Accounting, Finance systems, forms, and processes

Guide users through Finance systems, processes, forms, and self-service resources

Document, manage, and track inquiries using ServiceNow, PureCloud, PeopleSoft, eFin, and related tools

Research issues and elevate matters requiring specialized Finance or policy support

Maintain accurate case documentation and contribute to knowledge sharing and service consistency

Our public sector client is seeking a IntermediateFinance Support Specialist (3+ years of experience) to triage Finance inquiries (ServiceNow) as level 1 support for Accounts Payable, Accounts Receivable, Supply Chain Management, and Research Accounting issues.

Join a high-volume Finance support setting within the education sector supporting a broad range of operational and user inquiries. This role provides front-line support across Finance systems, forms, and processes related to AP, AR, Supply Chain Management, and Research Accounting. The position involves managing inquiries across multiple service channels while supporting consistent service delivery and issue resolution.



Triage at level one for 40-50 tickets per day.

Contract,- 3 months

Calgary, 3-days on-site

Must Haves

3-5 years in Finance , customer service , administration , public sector , or shared services environments

Accounts Payable , Accounts Receivable , Supply Chain Management , and/or Research Accounting process expertise

1-2 years experience in helpdesk or service desk. Experience within high-volume service and ticketing environment inquiry management, issue resolution, documentation, and escalation handling - working ideally in ServiceNow.

Finance systems , process guidance, and inquiry support across multiple user groups

Nice to Have

Bachelor's degree in Business, Finance, Administration, or a related discipline

Experience in a university, post-secondary, public sector, or complex institutional environment

Experience with PeopleSoft, PureCloud, and/or eFin

Experience in a shared services or service centre environment

Responsibilities

Provide support for Finance inquiries through phone, email, chat, and in-person channels

Resolve inquiries related to AP, AR, Supply Chain Management, Research Accounting, Finance systems, forms, and processes

Guide users through Finance systems, processes, forms, and self-service resources

Document, manage, and track inquiries using ServiceNow, PureCloud, PeopleSoft, eFin, and related tools

Research issues and elevate matters requiring specialized Finance or policy support

Maintain accurate case documentation and contribute to knowledge sharing and service consistency

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

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📌 Finance Support Specialist (5+ years of experience) to resolve Finance inquiries using Accounts Paya (Alberta)
🏢 S.i. Systems
📍 Alberta