Elevate customer experiences with PagerDuty as an Account Manager focused on SaaS solutions. Manage customer relationships, drive product adoption, and ensure customer success in a hybrid mode.

At PagerDuty, you’ll take on the vital role of Account Manager, fostering relationships with a portfolio of existing customers. Expected to work from our Toronto office two days a week, you will partner with cross-functional teams to ensure value realization and retention. This is a unique mix of customer success and sales, aimed at helping clients maximize PagerDuty's platform.

Key Responsibilities:
• Own a portfolio to drive customer value realization
• Develop account plans for renewals and expansion
• Present and negotiate renewal proposals effectively
• Monitor customer health using data analytics
• Collaborate with teams for seamless processes

Requirements:
• 7+ years in customer-facing roles
• 4+ years in SaaS renewals management
• Proficient in Salesforce and analytics tools
• Bachelor's degree or equivalent experience
• Data-driven approach to account management

Utilize your customer success and SaaS knowledge to drive results at PagerDuty in Toronto.
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📌 Account Manager for SaaS Clients (Ontario)
🏢 PagerDuty
📍 Ontario