Shape your career as a Disability Case Management Consultant at Sun Life. Coach a dedicated claims team to enhance their skills and improve client outcomes in a hybrid work workplace.

You will drive profitability and efficiency within your assigned disability claims team. This role involves coaching on Outcome Focused Case Management while ensuring that client-centric approaches are prioritized. Your expertise will support case managers in navigating complex situations and achieving workload targets.

Key Responsibilities:
• Coach disability claims team for optimal claims duration
• Train on Outcome Focused Case Management techniques
• Support staff in managing workloads and difficult cases




• Identify process improvement opportunities for service excellence
• Report on trends to leverage learnings nationally

Requirements:
• Minimum 3 years in Disability Claims or a related degree
• Strong knowledge of group insurance policies
• Exceptional analytical and organizational skills
• Excellent verbal and written communication abilities
• Proven coaching and feedback delivery skills

Drive case management excellence at Sun Life by leveraging your coaching experience and skills.
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📌 Disability Case Management Consultant Sun Life (Alberta)
🏢 Sun Life
📍 Alberta