Job Title: Customer Service Representative

Location: Navan, ON (5001 Herbert Dr, Navan, ON K4B 1J1)

Schedule: Full time, Permanent (Indoor office environment 95% of the time)

Job Summary
At Matrec, our Customer Service Representatives do much more than answer phone calls: they embody our commitment to safety, efficiency, and first-class customer service. In this key role, you will handle inquiries from clients, coordinate directly with drivers on the road, and perform vital administrative tasks to keep our operations running smoothly and support our growing business.

Why Choose Matrec

Comprehensive Benefits: Full medical, dental, and vision coverage fully paid by the employer for you and your family.

Retirement Savings: RRSP/DPSP program with employer matching contribution to secure your financial future.

Modern Office Environment: Work in safe, clean, and modern facilities with up-to-date technology and software tools.

Nationwide Career Prospects: Clear advancement opportunities across Matrec’s booming national network.

Employee Support: Full and confidential access to our Employee Assistance Program (EAP).

Green for Life Benefits: Exclusive employee discount programs, perks, and team recognition initiatives.

Job Requirements

Education: High School Diploma or GED equivalent.

Customer Service Experience: Minimum of 1 to 2 years of customer service experience in a call center or office environment.

Technical Skills: Proficient in Microsoft Office (Outlook, Word, Excel) with excellent data entry speed and accuracy (Tower system experience considered an asset).

Communication & Problem Solving: Exceptional written and verbal communication skills with strong problem-solving capabilities and high attention to detail.





Reliability & Pressure Handling: Proven ability to work in a fast-paced environment, prioritize tasks, meet strict deadlines, and handle customer situations under pressure.

Responsibilities

Customer Service Excellence: Provide prompt, courteous, and professional service to customers via phone, email, web, or in person, resolving questions and concerns within established guidelines.

Driver & Operational Coordination: Communicate clearly with drivers on the road to issue instructions, generate call-in work orders, and coordinate daily missed stops or special pick-ups with supervisors.

Account Administration: Input new residential/commercial accounts into the system (Tower), perform credit checks, verify service agreements, scan contracts, and update pricing matrixes.

Complaint & Query Resolution: Track, document, resolve, and report customer complaints or route problems, collaborating directly with sales and operations teams.

Payment & Refund Processing: Process customer payments (by phone, internet, or cash), handle refund requests for approval, and route them to Accounts Receivable.

Front Office & Culture Maintenance: Greet visitors, maintain a clean reception area, foster team cooperation, and adhere strictly to company directives and regulatory standards.

Collaboration & Administrative Support: Provide backup support for the Office Coordinator, complete applicant tracking logs, and perform other operational duties assigned by management.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

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📌 Customer Service Representative (Ontario)
🏢 GFL Environmental
📍 Ontario