Advance your career as a Service Centre Analyst with Sobeys Inc. in Stellarton, NS. This role centers on incident management, team mentorship, and enhancing service delivery.

Join Sobeys, a top Canadian employer, for a 12-month contract. As a Service Centre Analyst, you will serve as an escalation point for high-impact incidents, mentor new analysts, and collaborate with technical teams. Your contributions will enhance service efficiency and elevate customer experiences through continuous improvement.

Key Responsibilities:
• Serve as an escalation point for complex incidents
• Mentor and guide Service Centre Analysts effectively
• Analyze incident trends and recommend service enhancements
• Develop and maintain knowledge base documentation
• Collaborate with teams to resolve issues and improve services

Requirements:
• Bachelor's Degree or DEC with 4+ years experience
• Proficient in troubleshooting and issue resolution
• Ability to develop technical documentation
• Familiarity with service delivery standards
• Solid communication and analytical skills

Utilize your expertise in incident management and support efficiency at Sobeys, a leader in grocery retail.
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📌 Service Centre Analyst at Sobeys (Nova Scotia)
🏢 Sobeys
📍 Nova Scotia