Become a vital part of RBC as a CRM and Banking Applications Support Analyst based in Toronto. In this full-time role, you will manage complex client technology applications to enhance operational effectiveness.

As part of the Production & Risk Services team, your responsibilities will include supporting Client Relations Management systems and ensuring compliance in the banking operations globally. Your technical understanding coupled with business insight will directly contribute to service excellence and stability in diverse regions.

Key Responsibilities:
• Deliver user-facing production support on multiple platforms
• Manage implementation processes for releases and enhancements
• Collaborate with Change the Bank team in agile projects




• Maintain stability via partnerships with technical stakeholders
• Document operational processes in Confluence and Jira

Requirements:
• 3+ years of experience in Production Services
• Bachelor of Science degree or equivalent
• Familiarity with global enterprise platforms
• Solid communication and inter-personal skills
• Experience in RHEL Unix and database management

Your combined expertise in technology and customer service will help RBC ensure high standards in client support.
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📌 CRM and Banking Applications Support Analyst (Ontario)
🏢 RBC
📍 Ontario