Join RB Global as a Telecommunications Analyst, optimizing our cloud-based communication platforms for global efficiency. Support and enhance systems that serve employees and customers worldwide.

This pivotal role focuses on managing RB Global's telecommunications and unified communications, especially with RingCentral solutions. You will administer, troubleshoot, and optimize services, while partnering with different business units to improve communication effectiveness. Additionally, you will play a critical part in global projects, ensuring service reliability and user satisfaction.

Key Responsibilities:
• Manage RingCentral UCaaS and Contact Center solutions
• Troubleshoot and optimize telephony and messaging services




• Act as a technical expert for collaboration technologies
• Partner with business units for communication solutions
• Lead global telecommunications projects including upgrades

Requirements:
• Degree in Telecommunications or equivalent experience
• 5+ years in enterprise telecommunications support
• Solid RingCentral or cloud communications experience
• Proficient in telephony system administration
• Excellent customer service and communication skills

Drive improvements in global telecommunications and enhance operational efficiency at RB Global.
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📌 Telecommunications Analyst at RB Global (British Columbia)
🏢 Ritchie Bros.
📍 British Columbia