Take charge of a dynamic team as the Manager of Casualty Claims at The Hanover. This full-time, hybrid role emphasizes leadership in claims management and performance optimization across various locations.

As the Manager of Casualty Claims, you will oversee daily operations, mentor staff, and drive continuous improvement in claims handling. Your focus will encompass monitoring employee performance, implementing effective protocols, and managing escalated complaints. You will apply your technical expertise to enhance efficiency and ensure compliance with all claims guidelines.

Key Responsibilities:
• Oversee daily operations of the claims handling team
• Monitor employee performance and provide actionable feedback
• Develop protocols to prevent fraudulent claims




• Handle escalated complaints and maintain client relationships
• Collaborate with legal teams for effective litigation management

Requirements:
• Bachelor’s degree with 5-7 years of claims experience
• Skilled in Microsoft Office and data analysis tools
• Proven team building and mentoring abilities
• Robust negotiation and communication skills
• Expertise in insurance principles and customer service strategies

Elevate your career in claims management while supporting a high-performing team at The Hanover.
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📌 Manager of Casualty Claims at Hanover (Manitoba)
🏢 The Hanover Insurance Group
📍 Manitoba