Apply advanced subject matter knowledge to business issues and is regarded as a subject matter expert of business’ application systems
Investigation and troubleshooting of application problems and liaising with business, vendors and IT groups for timely resolution
Contribute to the development of new ideas, methods and processes for the supported business units
Provide guidance to Business Analyst and other IT staff
Provide support on merge back / TTS emulators
Review different reports (test bookings, failed bookings, QA reports, etc.)
Write and/or maintain application Support documents
Occasional after-hours support (including evenings & weekends) during implementations
Some on-call support as required
All other duties as assigned by management

Specialized Knowledge, Skills, and Attributes Required to be Successful
Minimum 2 years’ experience in an application support role
Minimum 2 years’ experience in a technical support role
College or University degree or certificate in Computer Science or equivalent in an IT related field
Good knowledge of Microsoft Suite of products
Solid conceptual, analytical, and problem-solving skills
High level of personal energy and ability to maintain that activity level under conditions of time, pressure and stress
Sensitivity to and skilled in satisfying customer needs and concerns
Excellent communications skills, both written and verbal (this will involve communicating with business staff, management and executive teams as well as vendors)
Very good knowledge of travel systems

Working conditions
Remote/Hybrid
37.5 hours per week

Crew Advantages
2 weeks of vacation
Medical and dental benefits
9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
Employer RRSP contribution program




Awesome travel benefits for you, your friends, and your family
Employee Assistance Program (EAP) for you and your family members

Who We Are
HIS Canada Travel Inc., a division of the H.I.S. Group, is one of Canada’s largest travel companies. Incorporated in 2004, HIS Canada Travel Inc. owns and operates multiple wholesale and retail travel brands. The retail division, including redtag.ca, itravel2000.com, Sunquest, The Travel Experts, Merit Travel, Flights.ca and Cruises.ca offer diverse products to travelers including destination packages, flights and hotels worldwide, excursions and more. The wholesale travel business, TravelBrands, provides a full range of travel products including air, hotel, car rental, cruise and specialty to travel agents and retail agencies throughout Canada. HIS Canada Travel Inc. is a comprehensive one-stop shop for agents and travelers alike.

Are You Ready to be part of the team?
We thank all applicants for their interest; only those selected for further consideration will be contacted.

We may use artificial intelligence (Al) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

HIS Canada Travel Inc. values diversity in the workplace and is committed to employment equity. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), HIS Canada Travel Inc. will provide accommodation, accessible formats, and communication support for the interview upon request and we will work with you to meet your accessibility needs.

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📌 Application Support Analyst (Ontario)
🏢 TravelBrands
📍 Ontario