Join Capital One Canada as a Senior Manager focused on Customer Resiliency Strategy and Analytics. Utilize your expertise in analytics and leadership to enhance collections and recoveries programs.

This position centers on leading the strategy and analytics required for effective Collections and Recoveries operations. You will collaborate with analysts and cross-functional partners to ensure strategies positively impact the lives of customers while maintaining a robust business balance. Your leadership will guide analytical rigor and promote a culture of inclusion within your team.

Key Responsibilities:
• Execute customer-centric strategies that foster recovery
• Guide a team of analysts with a focus on growth
• Adapt strategies based on data-driven insights




• Collaborate with diverse partners to achieve goals
• Communicate effectively with senior leaders on outcomes

Requirements:
• Minimum 7 years in relevant fields and P&L; impact
• At least 5 years of leadership experience
• Strong analytical and problem-solving skills
• Ability to create clear narratives from insights
• Experience managing strategies in uncertain environments

Shape the future of customer resilience at Capital One by leveraging analytics and strong leadership.
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📌 Senior Manager, Analytics in Customer Resiliency (Ontario)
🏢 Capital One
📍 Ontario