Elevate your engineering career at Giatec as a Lead Support Engineer, specializing in AI solutions and operational excellence. Ideal for those passionate about building smarter concrete technologies and agile team dynamics.

As Giatec's Lead Support Engineer, you will lead the Bedrock team, ensuring the health of the Giatec 360 platform. This hands-on role requires building AI agents for production support and maintaining top-tier system performance. Your expertise in debugging and incident response will help streamline operations while mentoring a rotating team.

Key Responsibilities:
• Build AI agents for issue triaging and resolution
• Own Tier 2 and 3 engineering support escalations
• Monitor and ensure application health and integrity




• Lead on-call rotations providing 24/7 support
• Automate deployment processes and CI/CD gaps

Requirements:
• 5+ years in software engineering or production support
• Experience with AI agents and LLM tooling
• Robust debugging skills across tech stacks
• Solid grounding in monitoring and deployment automation
• Excellent written communication for documentation

Drive innovation in AI-driven support practices while enhancing reliability and customer experience at Giatec.
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📌 AI-Focused Support Engineer at Giatec (Quebec City)
🏢 Giatec Scientific
📍 Quebec City