Join a agile team at Subway as a Franchisee Support Specialist, focusing on franchisee operational success and providing top-tier customer service. Your expertise will be vital in making our franchisees thrive.

In this role, you will serve as the main liaison between franchisees, field teams, and headquarters. Your mission will involve supporting franchisees with daily operational inquiries, technology solutions, and ensuring efficient communication. Collaboration and problem-solving are key, with duties including resolving issues, managing merchant accounts, and assisting in training initiatives.

Key Responsibilities:
• Research and resolve franchisee inquiries and problems
• Maintain and update franchisee information and accounts




• Troubleshoot issues for internal and external customers
• Provide in-restaurant support and training when needed
• Contribute to ongoing projects and initiatives with cross-functional teams

Requirements:
• High School Degree required
• Excellent customer service and communication skills
• Proficient in MS Office and internal software
• Strong analytical and problem-solving abilities
• Willingness to travel up to 10%

Support Subway franchises through effective operations and technology solutions and help them succeed in their communities.
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📌 Franchisee Support Specialist at Subway (Ontario)
🏢 Subway
📍 Ontario