As the Food Safety Manager (Industry & Food Service) , you will lead and oversee food safety, supplier assurance, customer compliance, COA/shipment documentation, and technical food safety operations for the Industry & Food Service (Ind/FS) segment across the United States, Canada, and LATAM markets.

Your role serves as the operational and technical lead for all FSQA activities across the Ind/FS customer lifecycle - from supplier onboarding and customer approval through shipment execution, inventory management, complaint handling, and post-contract support. You will manage a cross-functional FSQA team responsible for supplier approval, customer technical documentation, AI-driven COA workflows, technical troubleshooting, and compliance process improvements.

You will oversee multiple FSQA domains including:

Ingredient, Allergen, Nutrition, Traceability, Organic, and Kosher labelling for all Americas (USA, Canada, and LATAM)

Customer technical documentation and compliance (including food safety documentation systems)

AI-based COA & shipment documentation operations (including Inventory traceability and VMI/Truck compliance workflows)

Food safety issue escalation and complaint management

SOP development and continuous improvement initiatives

You will collaborate cross-functionally with stakeholders – External (Suppliers, Customers, Warehouses, External Consultants, AI consultants, Ardo Group QA) and Internal (Commercial, Procurement, Customer Service, Logistics, Supply Chain, Accounting, IT, and Packaging teams).

Core Responsibilities
A. Supplier Assurance & Regulatory Compliance

Lead supplier approval and reapproval programs for suppliers serving Ind/FS, Retail, and LATAM segments in accordance with FSVP/SFCR requirements.

Lead supplier suitability assessments for North American markets through Supplier Prequalification (SPQ) and technical risk review.

Coordinate supplier holds/advisories in SAP and manage resolution plans involving active shipments and customer risk.

B. Customer Technical Documentation & Compliance Management

Oversee and review escalated concerns on FSQA customer approval activities for Ind/FS customers across USA, Canada, and LATAM.





Assign review and approval of technical food safety documentation for Customer approval packages (often including Specifications, HARPC, HACCP plans, Pesticide and heavy metal reports, EMP, Allergen validations, GFSI certifications, etc).

Manage customer technical documentation requests and customer approval platforms (e.g., TraceGains, FoodLogiQ, Supplyline).

C. COA, Shipment Documentation & AI Platform Oversight

Oversee high-volume COA and shipment documentation operations across Ind/FS, Retail, and LATAM business segments.

Supervise AI-based COA review automation and shipment docpack workflows in coordination with the Food Safety Data Analyst and external AI consultants.

Support team in troubleshooting for complex COA, VMI, Truck, inventory, and traceability issues.

D. Team Leadership & Cross-Functional Coordination

Lead and mentor Food Safety Coordinators, Food Safety Data Analysts, Documentation Specialists, Supplier Assurance Coordinators, and Internal Food Safety Support staff.

Assign projects and prioritize workloads based on customer urgency, operational risk, and team capacity.

Train and coach employees on food safety systems, SOPs, customer expectations, and troubleshooting methodologies.

E. Process Improvement & SOP Development
F. Technical Labelling Oversight & Compliance Management
Required Skills

Leadership, Decision-making, Organizational & Analytical

Initiative & Ownership

Communication & Stakeholder Management

Technical Proficiency

Regulatory & Technical Expertise

Education & Work Experience

Educational background in Food Science, Food Safety, Microbiology, Nutrition, Regulatory Affairs, or related field

Minimum 7+ years of experience in food safety, supplier assurance, or FSQA operations within the food industry

Previous experience managing supplier approval, customer compliance programs, food regulatory compliance and labelling operations





Experience leading cross-functional teams and operational projects

Strong understanding of: FDA / FSVP requirements, SFCR / PCP regulations and GFSI standards

Food microbiology principles

Traceability and supplier risk management

Strong knowledge of FDA and CFIA food labelling regulations, LATAM labelling requirements, Organic and Kosher labelling requirements, Product claims, and traceability requirements (including FSMA 204).

Experience managing ingredient, allergen, nutritional, organic, and kosher labelling projects preferred.

Preferred Experience

Experience managing AI-enabled food safety or documentation platforms

Experience supporting Industrial, Food Service, Retail, and LATAM markets

Experience working with international suppliers and regulatory documentation

Experience developing SOPs, dashboards, and operational workflows

Part of the annual discretionary bonus plan

3 weeks paid vacation per year

Health/Dental insurance coverage (100% premiums paid by employer) after 3 months of employment

Employee Assistance Program EAP, after 3 months

5 personal/sick days per calendar year

50% subsidized gym membership to Fit Form Sources

2 days per week Work from Home, 3 days in the office

Half a day off on your birthday

Flex Friday working hours (1 pm during summer, 3 pm other months)

Casual professional work environment

Weekly fresh fruit program

New office space with free parking and electric charging stations

Dynamic work setting in a fast-paced growing international company

About the employer
Founded in 2001 as an international food trading company, ArdoVLM is now a recognized leader in global food supply chain integrity management. Building on an import-export business model with strategic investments in food safety auditing; farming and food processing, ArdoVLM’s commitments to brand protection are the foundation upon which we guarantee the quality of the competitively priced foodstuffs that we bring to market. Service, quality, and integrity day in and day out, year after year.

Only candidates that are considered for the position will be contacted.

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📌 Food Safety Manager Industry & Food Service (Quebec City)
🏢 ArdoVLM
📍 Quebec City