4Seasons Transportation provides safe, calm, and compassionate transportation for students living with disabilities. Our mission is to enhance the quality of transportation for all students with special needs, while fostering a supportive and inclusive environment for our team.

We were named one of Canada's Most Admired Corporate Cultures in 2024 celebrated for our commitment to values-based leadership, employee well-being, safety excellence, and strong team collaboration. At 4Seasons, we champion qualified growth and inclusive leadership at every level of the organization.

Position Overview
The Dispatch Coordinator plays a vital role in supporting 4Seasons Transportation's logistics and maintaining service efficiency within the Operations department. This position is responsible for real-time route tracking, midday monitoring, and ensuring timely, clear communication with families, schools, and staff. A key part of the role includes finding last-minute coverage for absences. The Dispatch Coordinator is the frontline responder to on-road issues, incidents, and emergencies, upholding our commitment to secure, reliable, and timely student transportation.

Schedule: Monday-Friday, 10:00 AM - 6:00 PM
Route Monitoring and Coverage

Track live route progress to ensure timely student pickups and drop-offs

Monitor route accuracy and verify correct locations

Manage coverage in response to last-minute book-offs

Communication and Support

Communicate professionally with guardians and school contacts regarding delays, incidents, or concerns

Respond promptly to inquiries, disruptions, and routing issues

Answer phone calls professionally, maintaining a calm and solution-focused approach under pressure





Incident and Emergency Response

Act as the primary delegate and responder in emergency situations, including collisions, behavioural incidents, and medical emergencies

Initiate appropriate actions, including contacting other 4Season departments and calling 911 on staff's behalf when necessary

Collaborate with the Operations team to document and resolve incidents, such as vehicle collisions, behavioural issues, and equipment malfunctions

Availability and Flexibility

Provide additional support outside regular hours as needed, including evenings and weekends

Qualifications:

Candidates with experience in crisis response, particularly those with dispatch or emergency services backgrounds, are encouraged to apply

Strong computer literacy and ability to quickly learn new tracking and dispatch systems

Clear, kind, and professional verbal and written communication skills

Excellent customer service skills, with the ability to remain calm and solution-focused under pressure

Experience working effectively in a team environment

Demonstrated organizational, decision-making, and problem-solving abilities

Experience in a leadership role is considered an asset

Familiarity with 4Seasons Transportation's policies, procedures, and student care standards is an advantage

Multilingual candidates are encouraged to apply

Personal Attributes:

Adaptable, reliable, positive, proactive, and self-motivated

Strong customer service orientation with a calm, supportive approach

Team-oriented with a strong commitment to safety, student care, and community values

Demonstrated leadership skills and the ability to take initiative

#J-18808-Ljbffr

📌 Dispatch Coordinator (Alberta)
🏢 4Seasons Transportation
📍 Alberta