Drive customer transitions as a Senior Cash Management Specialist at Sia in Toronto. This crucial role supports corporate and commercial banking customers through a vital banking model transformation.
Sia is seeking a Senior Cash Management Specialist to embark on a client-embedded delivery program at a prominent North American bank. As an integral team member, you will manage the customer transition journey from initial engagement to post-cutover stabilization. Your expertise will enable the client’s sales team to focus on revenue growth while navigating a structured transition.
Key Responsibilities:
• Own a portfolio of customers through their transition journey
• Guide customers and manage objections effectively
• Coordinate customer readiness for implementation milestones
• Collaborate with sales and relationship management teams
• Identify upsell opportunities and support account retention
Requirements:
• 12+ years client-facing experience in cash management
• Proven relationship management experience in banking
• Robust knowledge of Canadian cash management products
• Ability to manage complex customer transitions
• Experience in coordinating onboarding activities
Become a key player in transforming banking relationships with Sia in Toronto.
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