Elevate your career as a Resolutions Officer at KSI Law in Markham, Ontario. This role focuses on managing moderate-balance delinquent accounts through effective communication and compliance strategies.

As a Resolutions Officer, you will handle portfolios with account balances between $750 and $2,000. We are looking for candidates with at least two years of experience in collections or credit roles, paired with strong communication skills. Your ability to analyze credit reports and interpret repayment strategies will be essential to driving successful outcomes.

Key Responsibilities:
• Collect on account balances across all provinces
• Manage inbound and outbound communications with account holders
• Document payment arrangements and compliance actions in CRM




• Analyze account histories to guide dispute resolutions
• Provide guidance on credit impacts and resolution options

Requirements:
• 2+ years in collections or contact centre roles
• Robust knowledge of credit reporting practices
• Excellent written and verbal communication skills
• Proficient in Microsoft Outlook, Excel, and CRM systems
• Fluency in English, with availability for rotating shifts

Bring your expertise in credit solutions and customer resolution to the KSI Law team in Markham.
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📌 KSI Law Resolutions Officer Markham (Ontario)
🏢 KSI Law
📍 Ontario