Elevate customer experience with Clio as a Voice of Customer Manager on a hybrid basis in Toronto, Vancouver, or Calgary. Drive VoC initiatives and influence strategic insights to enhance customer satisfaction.
Clio, a leader in legal AI technology, seeks a Voice of Customer Manager to join the Customer Success team for a 12-18 month contract. In this pivotal role, you will develop and enhance VoC programs that analyze and act on customer feedback. Your passion for understanding customer needs will greatly impact our service offerings and overall customer engagement.
Key Responsibilities:
• Grow and oversee VoC initiatives and programs
• Implement AI-driven workflows for customer feedback
• Analyze data for trends and customer journey opportunities
• Collaborate with cross-functional teams for alignment
• Develop robust customer feedback loops for actionable insights
Requirements:
• 5+ years in Customer Experience or VoC roles
• Expertise in customer data analysis
• Proficiency with VoC and customer success software
• Robust storytelling skills for executive presentations
• Ability to collaborate across multiple teams
Use your VoC expertise to boost customer loyalty and success at Clio in this exciting role.
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📌 Voice of Customer Manager at Clio (British Columbia)
🏢 Clio
📍 British Columbia
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