Part‑time PTA/Clinic Experience Associate (Phoenix)
About This Chance
The Clinic Experience Associate/ Physiotherapist Assistant (CEA/PTA) is the first team member a client meets when coming into a CBI Health clinic; first impressions are important and we are looking for the right person to ensure all clients come into our clinics feeling welcome, supported, and heard. This will be achieved by creating a warm and inviting clinic environment, supporting clients with questions, and anticipating challenges with a solutions-focused approach. You will also play a key role in assisting with client scheduling, as well as other administrative duties, and ensuring effective operational flow within the clinic for both clients and colleagues.

Overall, the CEA/PTA contributes to the success of the clinic by ensuring that the overall experience for those who interact with us exceeds expectations. This is accomplished by providing a personalized client experience, ensuring full and effective schedules, and offering excellent administrative support.

Take an inside look at what you’ll do each day

Create a welcoming environment for clients, guests, team members and stakeholders

Respond to in‑person, telephone and digital (email and SMS through Clinicmaster) inquiries promptly and always within 24 hours

Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible

Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware





Schedule private/acute clients effectively based on the client’s Care Plan as set wout by their clinician(s)

Schedule to maximize prospect for client access to care (including access to online booking)

Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking

Maintain confidentiality of client records and personal and personal health information at all times

Acts as a liaison between the client and the Physiotherapist

Assist Physiotherapists with busy caseloads

Assembling chart packages

Processing discharged patient charts and provider reports

What You Need To Be Successful

Diploma in PTA/OTA/Rehabilitation Assistant, or an equivalent combination of education and relevant experience.

A natural ability to connect with people and build strong relationships

Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills

Be Pro‑active and Results‑oriented

Ability to switch between tasks quickly and with ease

Excellent time management and organizational skills with attention to detail

Excellent listening and observational skills

Strong computer literacy with various applications and programs (Microsoft Office)

Strong customer service skills

Ability to work independently and as part of a cohesive team

Who You Are




You are an outgoing and energetic people person. When someone approaches your area, you instinctually smile, say hello, and welcome them. You can instantly build rapport and trust with people, just by being your authentic self. You are a naturally empathetic person and enjoy making people feel comfortable, heard, and taken care of. You thrive in a fast‑moving environment, love to problem solve, and to make things better for anyone you encounter.

If this sounds like you, we would love to speak with you and share our story and passion for helping others with you.

What CBI Health Offers You

Continuous learning and skills development, including growth and leadership opportunities

Competitive compensation with comprehensive advantages and rewards package, including group health, dental and vision benefits

Flexible hours, which allow work‑life balance and focus on quality of life

About Us
CBI Health is Canada’s leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data‑driven solutions and better health outcomes. Learn more at cbihealth.ca.

Inclusion Matters
We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

#J-18808-Ljbffr

📌 Part-time PTA/Clinic Experience Associate - Phoenix (Nova Scotia)
🏢 CBI Health
📍 Nova Scotia