Join the company as the Director of CX Strategy & Systems, where you will innovate customer engagement through technology leadership. Drive operational excellence across critical business systems.

As Director, you will lead the strategic roadmap for customer experience technology, guiding a high-performing team of analysts and program managers. Your proven leadership and project management skills will shape the company’s approach to customer engagement, ensuring alignment with business goals. You’ll also play a key role in AI adoption to enhance customer service delivery.

Key Responsibilities:



• Lead and mentor a team of BSAs and TPMs • Establish transparent acceptance criteria and UAT protocols • Communicate effectively with executive stakeholders • Manage the lifecycle of CX technology initiatives • Benchmark and integrate emerging CX technologies

Requirements: • Bachelor’s degree in relevant field; MBA preferred • 15+ years in Business Systems, including CX leadership • Successful track record in technology project delivery • Experienced with Salesforce and other CX tools • Excellent negotiation and stakeholder management abilities

Redefine the customer experience landscape by leading innovative technological strategies at the company. #J-18808-Ljbffr

📌 Director of CX Strategy & Systems (Toronto)
🏢 United States Digital Space
📍 Toronto