Overview
GenomeMe Canada Inc. is a growing biotechnology company specializing in high-quality GeneAb IHC antibodies and related diagnostic solutions.

We are seeking a Customer Support & Production Assistant to support both our customer-facing operations and laboratory production activities. This is an entry-level chance well suited to a recent graduate with a science or life sciences background who is interested in gaining broad, hands‑on experience in the biotechnology industry.

The role combines customer and order coordination with laboratory production work. The successful candidate will be organized, detail‑oriented, comfortable communicating with customers and internal teams, and willing to learn both the customer operations and laboratory production sides of a biotech business.

New graduates are encouraged to apply.

Key Responsibilities
Customer & Operations Support

Support customer, distributor, and partner communications regarding GenomeMe products, orders, and services

Process customer orders accurately and coordinate with production and operations teams to support timely fulfillment and shipment

Respond to customer inquiries, requests, and concerns in a timely and professional manner

Maintain accurate records of customer communications, sales orders, and related documentation

Coordinate with internal teams to resolve order, delivery, or customer service issues

Support the Business Development Manager with sales, marketing, and customer‑related activities as needed

Assist with administrative and operational tasks supporting customer service, sales, and order fulfillment.

Laboratory & Production Support

Perform routine laboratory production activities related to the manufacture of GenomeMe's GeneAb IHC antibodies

Follow established standard operating procedures (SOPs) and work instructions

Maintain accurate and complete documentation of production activities

Follow laboratory safety requirements and WHMIS practices





Identify and report production deviations, quality concerns, or non‑conformances

Work collaboratively with the production team to meet production schedules and maintain product quality standards

Maintain a clean, organized, and safe laboratory work environment

Qualifications

Education: Bachelor's degree in Biology, Biochemistry, Biotechnology, Biomedical Sciences, Life Sciences, or a related scientific discipline

This is an entry‑level position; prior full‑time industry experience is not required

Previous co‑op, internship, academic laboratory, customer service, sales support, or administrative experience is considered an asset

Strong organizational and time‑management skills with excellent attention to detail

Strong written and verbal communication skills

Ability to learn new processes quickly and manage multiple priorities

Ability to work independently and collaboratively cross teams

Proficiency with Microsoft Office, including Excel, Word, and Outlook

Experience with CRM, ERP, or other business systems is considered an asset

Receptive to feedback and committed to continuous learning and professional development

Compensation

Base salary of $48,000–$55,000 per year, depending on qualifications and relevant experience

Performance‑based bonus

Extended health and dental benefits

Work Location

100% onsite in Richmond, BC

The successful candidate must be available to work onsite from the first day of employment

No relocation allowance will be provided

Employment Type: 1-year contract, with the possibility of extension to a permanent position based on performance and business needs.

Why Join GenomeMe

Gain hands‑on experience across both customer operations and laboratory production

Build practical skills in customer support, order coordination, and biotech manufacturing

Develop broad exposure to the commercial and technical operations of a growing biotechnology company

We thank all applicants for their time and interest. Only shortlisted candidates will be contacted.

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📌 Customer Support & Production Assistant (British Columbia)
🏢 Abmgood
📍 British Columbia