Kootenay Therapy Center | A Lifemark Health Group Partner
Cranbrook, BC | Full-Time Employee
About Kootenay Therapy Center Kootenay Therapy Center, now proudly part of Lifemark Health Group, is a well-established multidisciplinary clinic rooted in the beautiful community of Cranbrook, BC. Serving clients throughout the East Kootenays, our collaborative team of physiotherapists, exercise therapists, and rehabilitation professionals is passionate about helping people recover, feel their best, and live life fully.
We believe exceptional client care begins the moment someone connects with our clinic. Our Client Care Coordinators work closely with clinicians to create a welcoming, organized, and supportive experience, ensuring clients feel informed and cared for throughout their rehabilitation journey.
If you’re personable, organized, and enjoy building meaningful connections, this is an opportunity to join a supportive multidisciplinary team that values collaboration, ongoing learning, and the community we serve.
Your Opportunity As an Administrative Assistant, you’ll play an important role in the daily operation of the clinic and the experience of every client who walks through our doors. You’ll work closely with our clinical and administrative teams to coordinate appointments, support patient flow, maintain accurate records, and provide friendly, professional service.
This is an opportunity to become an integral part of a locally rooted clinic while benefiting from the stability, development opportunities, and national network of Lifemark Health Group.




Your Impact Welcome and assist patients in a friendly and professional manner
Manage appointment bookings, confirmations, cancellations, and follow-up calls
Answer phone calls and emails promptly and professionally
Coordinate with clinicians to support treatment plans and continuity of care
Guide clients through the clinic and ensure smooth transitions to treatment areas
Complete patient intake and maintain accurate, confidential records
Process payments, invoices, and insurance claims
Provide information about clinic services and follow-up scheduling
Support daily clinic operations and patient flow
Maintain an organized, welcoming, and professional reception area
Build positive relationships with clients, team members, funders, and referral sources
Are You the Right Fit? We’re looking for someone who is friendly, dependable, and committed to creating an exceptional client experience. You communicate clearly, pay close attention to detail, and remain organized while balancing multiple priorities.
Key qualifications include: High school diploma or equivalent; post-secondary education is an asset
Previous administrative or customer service experience




Strong communication and interpersonal skills
Excellent organization, accuracy, and attention to detail
Ability to multitask and thrive in a busy clinic environment
Proficiency with computers, spreadsheets, and scheduling software
Experience with insurance billing and claims processing is an asset
A collaborative, patient-first approach
Flexibility to support clinic scheduling needs
Working at Kootenay Therapy Center Enjoy the close-knit culture of a trusted East Kootenay healthcare provider while benefiting from the resources and national network of Lifemark Health Group.
Here’s what you can expect: Full-time employment
Learning and professional development support
National career opportunities
Referral bonus program
Leadership development pathways
Team-oriented multidisciplinary team environment
Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all applicants, including Indigenous peoples, newcomers to Canada, women, visible minorities, persons with disabilities, and members of other equity-deserving groups.
Accommodation Accommodations are available upon request for candidates taking part in any stage of the recruitment and selection process. Please contact [email protected].
Ready to make a difference? We’d love to hear from you.

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📌 Administrative Assistant (British Columbia)
🏢 Lifemark Health Group
📍 British Columbia