At Peace of Mind Care, we believe that “Exemplary Care Is Our Standard.” For more than 12 years, we have proudly provided award-winning home care services built on compassion, professionalism, integrity, and excellence.

As a locally owned and operated home care provider serving Guelph and the surrounding communities , we are committed to delivering personalized, client-centred care that promotes independence, dignity, and peace of mind.

We believe exceptional care begins with exceptional people. That is why we invest in our employees through ongoing learning, mentorship, career development, teamwork, trust, and open communication.

If you are organized, motivated, compassionate, and enjoy solving problems in a quick-moving environment, this role offers the opportunity to make a meaningful contribution to both our clients and our team.

Position Summary
Peace of Mind Care is seeking a highly organized, proactive, and adaptable Operations Coordinator to join our growing office team.

Reporting to the Director of Operations and working collaboratively with the Care Planning Manager, Care Administrator, and broader office team, the Operations Coordinator will provide additional capacity across scheduling, staffing, recruitment support, AlayaCare administration, and after-hours coordination.

The successful candidate will become an significant operational resource for the team – helping us stay ahead of scheduling needs, communicate with staff, support hiring activities, resolve issues as they arise, and ensure a smooth transition from the end of one week into the next.

The role is designed to be flexible and outcomes-focused , with a combination of scheduled working hours and weekend operational responsibility.

Key Responsibilities
Responsibilities may include:

Supporting client and caregiver scheduling

Filling open shifts and helping resolve scheduling gaps

Contacting staff regarding availability, shift confirmations, and schedule changes

Maintaining accurate information and schedules within AlayaCare

Supporting applicant screening and other recruitment activities

Completing staff and operational follow-up

Helping prepare upcoming schedules and priorities

Supporting general administrative and operational needs





Responding to appropriate after-hours issues and escalating when required

Preparing a clear handoff so the office team begins each week informed and organized

Typical Weekly Schedule
The position is expected to provide approximately 32 paid hours per week , with the opportunity for approximately 38 hours when an additional Wednesday shift is required .

A typical schedule may include:

4:00pm–10:00pm

Thursday

4:00pm–10:00pm

Friday

4:00pm–10:00pm

Saturday

Weekend operations support and duty coverage

Sunday

Weekend operations support and preparation for the coming week

Monday

Early morning support beginning at 6:00am, followed by participation in the weekly team handoff/meeting

Weekend hours include defined operational work as well as responsibility for the duty phone. Our existing answering service remains the first point of contact and triages incoming calls before escalating matters that require attention.

The weekend portion of the role provides flexibility in how agreed operational priorities are completed, while maintaining clear expectations around responsiveness, communication, and outcomes.

What We’re Looking For
The ideal candidate will bring:

Previous experience in home care, healthcare operations, scheduling, or a related coordination role

Strong scheduling and organizational skills

Experience with AlayaCare strongly preferred

Excellent communication and interpersonal skills

Strong judgment and problem-solving ability

Confidence working independently

Ability to manage changing priorities calmly and professionally

Strong attention to detail and follow-through

Comfort communicating with clients, families, caregivers, and internal team members

Ability to recognize when an issue can be resolved independently and when escalation is required

A collaborative, team-first approach

Qualifications





Minimum of 2 years of experience in home care, healthcare administration, scheduling, or a related healthcare coordination role preferred.

Experience using healthcare scheduling software is required, including one or more of the following:

AlayaCare (strongly preferred)

Procura

AxisCare

WellSky Personal Care (formerly ClearCare)

MatrixCare Home Care

Proficiency with Microsoft Office Suite (Word, Excel, Outlook, and Teams).

Exceptional organizational and time management skills with the ability to manage multiple competing priorities.

Strong verbal and written communication skills.

Demonstrated critical thinking and independent problem-solving abilities.

Excellent customer service and relationship-building skills.

High level of attention to detail and accuracy.

Ability to maintain confidentiality and exercise sound judgment.

Comfortable working independently while contributing positively within a collaborative team environment.

Must live within commutable distance (less than an hour from the office) to enable onboarding and occassional team discussions

What We Offer

Competitive compensation based on experience

Comprehensive benefits package (where applicable)

Ongoing professional development and continuing education opportunities

Opportunities for career growth and advancement

Supportive, collaborative, and positive workplace culture

Meaningful work that positively impacts clients, families, and the local community

Why This Role Is Different
This position is designed for someone who enjoys having variety in their work and taking ownership of outcomes. One week may involve significant scheduling support. Another may include staff screening, confirmations or administrative projects. The goal is to provide the successful candidate with meaningful responsibility, flexibility, and the opportunity to become an increasingly valuable part of our operations team as Peace of Mind Care continues to grow. For the right person, this role offers the opportunity to develop deeper experience in home care operations, scheduling, staffing, and coordination while contributing directly to the quality and reliability of care we provide every day.

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📌 Operations Coordinator Hybrid (Ontario)
🏢 Peace of Mind Care
📍 Ontario