Join CBI Home Health as a Care Access Representative to manage vital scheduling tasks in a hybrid environment. Deliver exceptional client service in Toronto, Mississauga, Ottawa, or Hamilton.

As a Care Access Representative, you will play a crucial role in ensuring effective coordination of care within a busy contact center. This role is ideal for candidates with two years in customer service or scheduling, who possess solid problem-solving abilities and can handle multiple tasks. Your role will directly contribute to client satisfaction and quality care delivery.

Key Responsibilities:
• Utilize scheduling software to manage care provider assignments
• Achieve KPIs set for quality and efficiency
• Communicate extensively with clients and families
• Develop strong relationships with care collaborators
• Track and manage care plans and records accurately

Requirements:
• High school diploma or equivalent
• At least two years of related experience
• Microsoft Office proficiency required
• Excellent verbal and written communication
• Experience in healthcare scheduling is desirable

Your skills will directly impact the delivery of care at CBI Home Health.
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📌 Community Care Access Role at CBI Home Health (Ontario)
🏢 CBI Home Health
📍 Ontario