Join a prominent agricultural and construction equipment company as the Director of National Product Support. Focus on enhancing aftersales performance across Canada with strategic vision and leadership.

Reporting directly to the Vice President, you will conceptualize and implement the national strategy for product support across parts, service, and warranty. Leading a team of Product Support Managers, you will set transparent performance standards, enhance technical training, and strengthen dealer networks. Your leadership will be essential in promoting efficiency and customer satisfaction throughout the Canadian territories.

Key Responsibilities:
• Craft national product support strategies for success
• Lead and enhance a geographically diverse team




• Utilize KPIs to drive performance improvements
• Foster dealer engagement through training initiatives
• Manage operational budgets and warranty campaigns

Requirements:
• At least 10 years in product support leadership
• Proven success in managing dispersed teams
• Strong analytical skills for operational decision-making
• Familiarity with evolving technology in equipment
• Bilingual capabilities in English and French preferred

Take the initiative in advancing product support functions and driving dealer success with your expertise.
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📌 Director of Product Support Strategy (Ontario)
🏢 Litherland
📍 Ontario