Operations Coordinator — Production & Fulfillment — 12-Month Contract
Start Date: November 2026

Salary: $50,000–$60,000 annually, depending on experience

About Wildcraft
Wildcraft is a Toronto-based natural skincare brand dedicated to creating high-quality, small-batch products using 100% natural ingredients, all at accessible price points. Our studio is located in Toronto’s West End, where we manufacture and fulfill everyday skincare essentials designed to support healthy, nourished skin.

We sell our products online and partner with retailers across Canada. As we continue to grow, we’re looking for a hands‑on, adaptable team member to support our day‑to‑day operations across production, fulfillment and customer experience.

Position Summary
We’re looking for an Operations Coordinator — Production & Fulfillment to join the Wildcraft team on a full‑time, 12‑month contract. This is an in‑person position requiring 5 days per week on‑site at our Toronto studio.

This is a varied, hands‑on role that works across production, fulfillment, shipping & receiving, and customer service. Responsibilities will shift depending on the needs of the business — some days may be spent picking and packing ecommerce and wholesale orders, while others may involve receiving inventory, preparing shipments, supporting customers, or working alongside our production team to manufacture and package our small‑batch skincare.

The role includes regular shipping and receiving responsibilities, including receiving skids of ingredients and packaging, safely moving materials using a pallet jack, organizing inventory, and preparing outgoing skids for our retail partners.

We’re looking for someone who is physically capable, comfortable with hands‑on work, and enjoys being active throughout the day. Above all, you’re reliable, detail‑oriented, friendly and willing to jump in wherever help is needed.

While this position is initially being hired as a 12‑month contract, there may be an opportunity for a permanent position at the end of the contract depending on business needs and company growth.

Key Responsibilities

Pick,



pack and prepare ecommerce and wholesale orders accurately and efficiently

Use Shopify and Stallion to process orders, create shipments and prepare shipping labels

Follow established fulfillment procedures and daily shipping priorities

Quality check products and flag any issues

Coordinate pickups with shipping and courier partners

Process customer returns and exchanges as needed

Shipping, Receiving & Inventory

Receive incoming deliveries and skids of ingredients, packaging and supplies

Safely use a manual pallet jack to move incoming and outgoing skids

Organize incoming inventory and verify shipments for accuracy

Build, wrap and prepare outgoing skids and larger wholesale orders for our retail partners

Assist with inventory counts and monitor stock levels of finished products, packaging and production materials

Keep receiving, storage and shipping areas organized and safe

Customer Service

Respond to customer inquiries through our customer service channels in a friendly and timely manner

Assist with order and shipping questions, returns and exchanges

Answer product questions and provide product recommendations

Assist with questions related to promotions, our loyalty program and other customer concerns

Communicate recurring customer feedback or product concerns to the team

Production & Packaging

Support the production team with the manufacturing and packaging of our natural skincare products

Follow established manufacturing procedures, batch records and production instructions

Weigh and prepare raw materials and ingredients for production

Assist with mixing and compounding products as needed, including maneuvering bulk ingredient drums

Operate small‑scale mixing, heating and filling equipment once trained

Fill, pour, label, cap and box finished products

Sanitize equipment,



tools and production areas according to established procedures

Complete quality checks to help ensure products meet Wildcraft standards

Assemble samples and kits as needed

General Operations

Help keep production, fulfillment, inventory and shared work areas clean and organized

Assist with cleaning and general studio upkeep

Jump in on other operational tasks as priorities change

Skills & Qualifications

Comfortable with physically demanding work and being active throughout the workday

Able to safely lift and move boxes, containers and materials weighing up to 50 lbs

Physically capable and comfortable maneuvering ingredient drums weighing up to approximately 200 lbs using a drum dolly

Comfortable receiving, moving and preparing palletized shipments

Previous experience using a manual pallet jack is a robust asset

Experience in fulfillment, shipping/receiving, production, manufacturing, warehousing or another hands‑on operational environment is an asset

Experience in skincare, cosmetics or personal care manufacturing is an asset, but not required

Strong attention to detail and ability to follow procedures accurately

Strong written and verbal communication skills with a friendly, customer‑focused approach

Able to work efficiently without compromising accuracy or product qualityReliable, organized and comfortable working independently once trained

Positive, team‑oriented attitude and willingness to jump between different tasks

Familiarity with Shopify, Stallion, inventory systems or GMP practices is an asset

What We Offer

Annual salary of $50,000–$60,000, depending on experience

Full‑time hours, Monday to Friday

Comprehensive benefits package, including paramedical and dental coverage

Summer hours

Employee discount on Wildcraft products

A friendly, collaborative and tight‑knit team

The opportunity to gain hands‑on experience across production, ecommerce and wholesale operations

Potential opportunity for a permanent position following the 12‑month contract, depending on business needs and company growth

#J-18808-Ljbffr

📌 Operations Coordinator — Production & Fulfillment — 12-Month Contract (Ontario)
🏢 Wildcraft Care
📍 Ontario