Lead the Customer Experience function at Wolters Kluwer ELM Solutions, driving retention and expansion strategies. This strategic role demands expertise in customer success and SaaS management.

Wolters Kluwer is seeking a Director of Customer Experience to elevate client interactions and enhance retention strategies. As a key member of the Sales organization, you will influence deal conversions and account renewals while managing a significant portfolio of clients. Your impactful leadership will be crucial in building strong customer outcomes and driving expansion across ELM solutions.

Key Responsibilities:
• Establish a formal Customer Experience function
• Partner with Account Management on client renewals
• Create scalable models for different account types




• Drive value realization throughout the customer lifecycle
• Own retention initiatives and promote platform adoption

Requirements:
• Over 10 years in customer-facing SaaS roles
• Proven experience in building customer experience functions
• Solid track record in account retention and expansion
• Familiar with SaaS metrics and customer lifecycle management
• Executive presence for engaging stakeholders

Shape the future of customer engagement and retention at Wolters Kluwer while implementing strategies for growth.
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📌 Director Customer Experience at Wolters Kluwer (British Columbia)
🏢 Wolters Kluwer
📍 British Columbia