Step into the role of Advocate for Client Services at Know History in Ottawa, ON. This full-time position revolves around providing empathetic support and guidance to clients navigating services.

We're in search of a detail-oriented professional with 1-2 years of experience in client-facing roles. As an advocate, your primary task is to interact with clients, answering questions and ensuring their needs are met in a culturally informed manner. Accuracy in record-keeping and responsiveness to inquiries are essential components of your day.

Key Responsibilities:



• Engage clients directly to resolve their questions and concerns • Act as a resource to provide service referrals and support • Answer calls and emails promptly and professionally • Manage ticketing by logging interactions efficiently • Execute data entry and quality assurance tasks

Requirements: • Experience in client service or administration (1-2 years) • Strong communication skills, both verbal and written • Sensitivity to Indigenous culture and issues • Proficient in data management and office tasks • A relevant post-secondary education is preferred

Contribute to a culturally secure space while advocating for clients alongside Know History in Ottawa. #J-18808-Ljbffr

📌 Advocate for Client Services in Ottawa (Montreal)
🏢 KNOW HISTORY
📍 Montreal