Lead the Customer Care Operations at Lyft as the Director of Business Planning & Central Operations. This hybrid role emphasizes strategic oversight and operational readiness across customer interactions.

As a pivotal member of Lyft’s Customer Care team, you will ensure the organization is poised for future growth, integrating cutting-edge technology and managing essential functions. Your role involves close collaboration with teams across Finance, Product, and Operations, to ensure alignment in achieving operational excellence and customer satisfaction. You will also take charge of financial operations and the management of our global vendor relationships.

Key Responsibilities:
• Lead capacity planning and scenario modeling
• Own financial operations and cost discipline




• Drive operational readiness for new initiatives
• Develop and operationalize customer support frameworks
• Hire and mentor a high-performing team

Requirements:
• 10+ years in operations or business strategy
• Minimum of 5 years in a senior leadership role
• Robust analytical and financial modeling capabilities
• Experience in marketplace dynamics and AI initiatives
• MBA or relevant advanced degree preferred

Steer Lyft’s customer care strategy by deploying your expertise in business operations and leadership.
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📌 Director, Strategy & Ops at Lyft (Ontario)
🏢 Lyft
📍 Ontario