Transform business processes with Infoya as a mid-to-senior Business Analyst focused on CRM initiatives. Leverage your analytical skills and stakeholder management to drive technology implementations and enterprise transformation.

Infoya seeks a skilled Business Analyst experienced in CRM to support various projects. This role blends business acumen, analytical thinking, and the ability to translate complex needs into actionable requirements. You will partner with stakeholders, document requirements, and analyze processes to recommend improvements and solutions.

Key Responsibilities:
• Elicit, analyze, document, and validate business requirements
• Conduct stakeholder interviews and workshops to understand needs




• Translate requirements into structured documentation and use cases
• Analyze current and future-state processes for improvement opportunities
• Maintain requirements documentation for traceability

Requirements:
• Bachelor’s degree in Computer Science or related field
• 6+ years of experience in business analysis
• Expertise in requirements documentation and analysis
• Familiarity with CRM platforms, preferably Salesforce
• Solid communication and stakeholder management skills

Bring your expertise to Infoya and support impactful CRM projects in Toronto.
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📌 Mid-Senior Business Analyst for CRM Projects (Ontario)
🏢 Infoya
📍 Ontario