Shape a sustainable future with Cascades as a Bilingual Customer Fulfillment Specialist in Etobicoke. Leverage your bilingual skills and customer service expertise in a hybrid work model.
Cascades is seeking a Customer Fulfillment Specialist to coordinate customer inquiries, ensuring seamless service from request to resolution. This role involves collaboration with Dispatch, Sales, and Operations to meet customer expectations while enhancing operational efficiency. Your experience and proactive problem-solving will significantly contribute to customer satisfaction and team success.
Key Responsibilities:
• Act as primary contact for customer inquiries and requests
• Coordinate service delivery with internal teams for accuracy
• Manage customer accounts and maintain documentation
• Resolve customer concerns through effective communication
• Monitor and enhance service delivery and customer experience
Requirements:
• 1-2 years in customer service or related role
• Advanced bilingual skills in English and French
• Experience with ERP, CRM, or customer portals
• Solid organizational and prioritization skills
• Positive attitude and collaborative work ethic
Bring your bilingual communication and problem-solving skills to enhance customer satisfaction with Cascades in Etobicoke.
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