Elevate traveler experiences as a Duty Manager with Swissport in our Executive Lounge. Supervise operations, enhance guest service, and lead a dedicated team in a vibrant airport workplace.

In this pivotal role, reporting to the Lounge Manager, you will oversee the Executive Lounge's daily operations. We seek an individual with a passion for hospitality and customer service excellence. Your leadership will ensure compliance with health regulations and promote a high standard of guest satisfaction within our dynamic team.

Key Responsibilities:
• Supervise and assign duties to Lounge Agents
• Ensure audit compliance with perfect scores
• Manage budgets and financial KPIs effectively
• Coach staff and maintain performance records
• Respond promptly to customer service inquiries

Requirements:
• High School diploma or equivalent
• 3 years' experience in hospitality management
• Bilingual in French and English
• Strong leadership and problem-solving skills
• Flexibility to work varied shifts

Apply your customer service expertise and leadership skills to enhance the Swissport lounge experience.
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📌 Duty Manager at Swissport Lounges (Quebec City)
🏢 Swissport
📍 Quebec City