Active Homes is hiring for an experienced Warranty Technician. You will be the main point of contact for homeowners after possession, responding to their concerns, coordinating trades, and ensuring deficiencies are resolved quickly and professionally. You will also play a key role in pre-possession quality control, making sure homes meet our standards before they're handed over to our valued customers.
Responsibilities Field incoming customer calls and emails regarding warranty and service requests
Schedule and coordinate trades to complete repairs and deficiency work
Conduct quality control (QC) inspections on homes prior to possession
Complete minor repairs and deficiency work directly, where appropriate
Conduct possession walk-throughs with homeowners, reviewing home features and addressing questions
Schedule and conduct 3-month and 1-year warranty inspections
Manage seasonal maintenance items and follow-up work
Maintain accurate records of service requests, repairs, and inspection results




Communicate professionally with homeowners, trades, and internal teams throughout the warranty process
Support other warranty and customer service tasks as needed
Qualifications Previous experience in residential construction, home building, or warranty service
Strong communication and customer service skills
Patience, empathy, and composure under pressure
Deep knowledge of home construction and site supervision preferred
Comfortable performing hands-on repairs
Highly organized with the ability to manage multiple schedules and priorities
Ability to work independently and use positive judgment in the field
Valid driver's license with a clean driver's abstract
Ability to pass a criminal record check
Willingness and ability to work outdoors in all weather conditions across the Greater Edmonton area

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📌 Warranty Technician (Alberta)
🏢 Active Homes
📍 Alberta