Embrace a pivotal role as a Technical Support Specialist at IBC Canada in Burnaby! This hybrid position focuses on technical assistance for HVAC systems, ensuring customer satisfaction through problem-solving.

At IBC Canada, the Technical Support Specialist II is integral in providing support for both residential and commercial clients. Your expertise in troubleshooting will be instrumental in resolving post-sale issues related to boilers, heat pumps, and more. This role demands hands-on experience with mechanical systems, enabling you to communicate effectively with customers and contractors while delivering excellent service.

Key Responsibilities:
• Provide verbal and written technical assistance to clients
• Diagnose mechanical and installation problems via phone and email




• Support warranty claims and manage item returns
• Track support requests and document resolutions in CRM
• Draft troubleshooting guides and ensure ticket resolution

Requirements:
• Experience in remote technical support and customer service
• Proficiency in CRM and MS Office
• Mechanical aptitude with solid communication skills
• Ability to manage multiple tickets efficiently
• Meticulous attention to detail and ownership mindset

Make a significant impact on customer experiences at IBC Canada with your technical knowledge and problem-solving skills.
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📌 Technical Support Specialist at IBC Canada (British Columbia)
🏢 Rheem Manufacturing
📍 British Columbia