Shape the future of client services as a National Manager at Sun Life. Lead a dynamic team in delivering exceptional support to our GRS clients across various Canadian regions.

In this senior role, you will drive the Client Relationship Centre's success by managing team objectives and ensuring quality service delivery. Your expertise in the financial services industry, specifically within group retirement services, will help foster robust client relationships. This role emphasizes continuous improvement and innovative solutions for enhancing service delivery in locations like Montreal, Toronto, Waterloo, Calgary, and Vancouver.

Key Responsibilities:
• Lead and develop a high-performing client relationship team
• Establish and monitor annual service quality and performance metrics




• Ensure excellence in client service experience across multiple locations
• Champion a culture of innovation and continuous improvement
• Support change management initiatives for effective service execution

Requirements:
• University degree in finance or business administration
• 8-10 years experience in financial services
• Strong knowledge of compliance and legislation
• Proven management and team coaching skills
• Bilingual in French and English for Quebec interactions

Utilize your leadership and client management skills to make a significant impact on Sun Life’s client success.
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📌 National Manager at Sun Life (Ontario)
🏢 Sun Life
📍 Ontario