Shape the future of healthcare technology as the Digital Service Desk Lead at Scarborough Health Network. Ensure top-tier technical support and operational excellence across all hospital sites.

In this permanent role, you will lead the Digital Service Desk team, managing a diverse range of technical support activities geared towards enhancing clinical and business operations. As a key leader, you will prioritize rapid issue resolution while upholding the service desk's operational standards and training requirements. Collaboration with various teams and vendors will be essential to maintain quality services for healthcare professionals.

Key Responsibilities:
• Direct operations for 24/7 service desk support
• Manage complex Tier 1 and Tier 2 technical issues




• Ensure compliance with service level agreements
• Report on service metrics, focusing on user satisfaction
• Facilitate major incident management processes

Requirements:
• Degree or diploma in a relevant IT fields
• Minimum 5 years of healthcare IT experience
• Proficient in ITSM tools and group management
• Solid understanding of Microsoft services and clinical applications
• Relevant qualified certifications are a plus

Lead the charge in providing exceptional service at Scarborough Health Network, integral to patient care and operational success.
#J-18808-Ljbffr

📌 Lead Service Desk Team at Scarborough Health (Ontario)
🏢 Scarborough Health Network
📍 Ontario