Enhance customer relations as a Bilingual Customer Excellence Associate at IMCD. This role involves managing orders and inquiries, ensuring customer satisfaction with professionalism and accuracy.

As a vital part of IMCD's team, you will process customer orders and resolve issues while embodying the company’s core values. Strong communication is essential as you engage with both internal and external customers, maintaining a customer-centric focus. Your role requires effective time management and problem-solving skills to enhance operational efficiency and service quality.

Key Responsibilities:
• Enter and process customer orders accurately
• Communicate inventory concerns to customers
• Investigate and resolve discrepancies promptly




• Manage rush order requests from customers
• Navigate internal systems for necessary data retrieval

Requirements:
• Bilingual proficiency in English and another language
• Experience in customer service roles
• Solid problem-solving and communication skills
• Ability to prioritize tasks effectively
• Familiarity with CRM systems like Salesforce

Deliver exceptional customer service and streamline order processes at IMCD, contributing to a sustainable future.
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📌 Bilingual Customer Excellence at IMCD (Ontario)
🏢 IMCD Group
📍 Ontario