We are seeking an experienced Oracle CC&B; / CCS Test Lead to join our team and drive quality assurance initiatives for enterprise utility implementations. In this role, you will lead end-to-end testing activities across Oracle Utilities Customer Care and Billing (CC&B;) and Customer Cloud Service (CCS) platforms. You will work closely with functional leads, developers, business stakeholders, and the Oracle delivery team to ensure the delivered solution meets business requirements, quality gates are met at every stage, and the system is production-ready.

This is a high-impact role for a domain expert who understands the complexities of utility customer information systems and can drive structured, evidence-based quality assurance across the full testing lifecycle.

Key Responsibilities

Define and own the overall test strategy and test plans for CC&B; and CCS workstreams

Develop comprehensive test coverage across functional, integration, regression, and system testing phases

Create detailed test estimations, resource plans, and testing schedules

Establish and maintain testing metrics, KPIs, and status reporting frameworks

Test Execution & Automation

Lead manual and automated testing of enterprise applications to ensure product quality and usability

Design, develop, and maintain automated test solutions using Eggplant Functional and Eggplant DAI

Execute functional testing to ensure application quality and business requirements are met

Drive regression testing efforts to validate system stability across releases

Oversee smoke testing to verify build stability before deeper testing cycles

Domain-Specific Testing

Validate Oracle Utilities CC&B; and CCS functionality across key business areas including:





Customer Management – 360° view of customer data and interactions

Account Management – account setup, maintenance, and lifecycle

Service Agreements – service contract validation and management

Meter to Cash – end-to-end billing cycle validation

Billing – rate application, bill calculation, and invoice generation

Payments – payment processing, adjustments, and reconciliation

Credit & Collection – credit management and collections workflows

Rate & Tariff Validation – rate structure verification and tariff application

Integration Testing

Validate integrations between CC&B;/CCS and external systems including:

ERP systems – financial and operational data synchronization

Payment gateways – third-party payment processor integration

Third-party utility applications – external system interoperability

Manage end-to-end defect lifecycle using JIRA

Perform root cause analysis and drive defect resolution across functional and technical teams

Prepare comprehensive test reports, status updates, and release readiness assessments

Present testing status, defect aging summaries, and open risk items to program leadership

UAT & Go-Live Support

Support User Acceptance Testing (UAT) phases with test data preparation, execution, and issue resolution





Coordinate UAT activities with business stakeholders and end-users

Provide go-live readiness assessments and post-implementation support

Required Qualifications

8+ years of experience in Quality Assurance, Software Testing, or Test Automation

4+ years of hands‑on experience with Oracle CC&B; (Customer Care and Billing) applications

Robust experience in the Utilities domain

Deep understanding of SDLC and STLC methodologies

Hands‑on experience with Eggplant Functional and Eggplant DAI automation tools

Strong background in functional, integration, regression, and system testing

Experience with defect management and test case management using JIRA

Expertise in test strategy development , estimation , and test planning

Experience with Oracle Utilities CC&B; and CCS functional domains including customer management, account management, billing, payments, credit & collection, and rate/tariff validation

Knowledge of Meter to Cash processes and utility billing cycles

Experience with system integrations including ERP systems , payment gateways , and third‑party utility applications

Proven experience supporting UAT and providing status reporting to stakeholders

Excellent analytical, problem‑solving, and communication skills

Preferred Qualifications

Experience with Oracle Utilities Application Framework (OUAF)

Experience with Oracle Utilities C2M (Customer to Meter)

Knowledge of SQL and PL/SQL for data validation and troubleshooting

Experience with additional test management tools beyond JIRA

Experience leading testing initiatives independently while collaborating with distributed teams

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📌 Oracle CC&B / CCS Test Lead (Alberta)
🏢 Codernation Technologies
📍 Alberta