Company Profile Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.
Company Profile Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.
LOCATION Winnipeg, MB or Altona, MB
SCHEDULE Full-time
REPORTS TO Claims Supervisor
DIRECT REPORTS N/A
Purpose Of Position Working within predetermined authority levels and under the direction of the Claims Manager, this position investigates, evaluates and negotiates low value commercial and residential property insurance losses reported by Red River Mutual Policyholders. This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an productive and fair resolution to all assigned claim files.
Key Responsibility Areas By traveling to various loss sites in a predefined territory, work with Policyholders to investigate the circumstances of reported losses using various investigation techniques
Review policy wordings to evaluate the availability of insurance coverage for reported losses
Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker
Engage and coordinate various internal and external experts to assist in the investigation, evaluation, or indemnification of the loss
Negotiate resolution of insured losses based on the results of the investigation




Where required, travel to catastrophe loss sites outside adjusting territory to aid in the adjudication of losses
Under the direction of a Desk Claims Specialist or Senior Desk Claims Specialist, complete task investigations on more complex losses and report the findings.
Qualification And Skills High school diploma.
Post secondary education is considered an asset.
Previous desk/telephone adjusting or 2 years underwriting/insurance sales experience.
Experience in the customer service industry, farming, building construction, or roofing considered an asset.
Proven teamwork, relationship management and collaboration skills
Strong written and oral communication skills
High level of emotional intelligence and interpersonal skills in stressful situations
Exceptional analytical, problem solving and decision-making capabilities
High level of organization and attention to detail
Advanced negotiation and conflict management skills
Proficient computer skills and experience with Claims Connect, Mobile Claims and Guidewire
Basic understanding of building construction/renovation techniques
Ability to handle fluctuating workloads and demanding timelines
General Insurance Essentials designation or working towards Chartered Insurance Professional designation an asset.
Valid class 5 driver’s license
Comfortable working at heights
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting [email protected] or 1-(phone hidden) (toll free).
As part of our hiring process, successful candidates will be required to complete a comprehensive background check. Where applicable, this may include a driver’s abstract. Employment offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company’s satisfaction.

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📌 Field Claims Specialist I (Manitoba)
🏢 Red River Mutual
📍 Manitoba