We are seeking an experienced Director, Information Technology to lead and oversee the organization's technology operations. This is a hands-on operational leadership role responsible for ensuring technology is reliable, secure, scalable, and aligned with business needs.
The Director will have end-to-end accountability across Salesforce and business systems, IT infrastructure, Microsoft 365, Business Intelligence & Data, integrations and APIs, cybersecurity, IT governance, and technology vendors .
The successful candidate will provide technical leadership across multiple technology functions while managing internal teams, external partners, and managed service providers.
Key Responsibilities Salesforce & Business Systems Provide leadership and governance for the organization's Salesforce workplace and business systems.
Oversee Salesforce administration, architecture, integrations, access management, releases, production support, and system performance.
Establish standards for development, testing, change management, and deployment.
Manage Salesforce vendors and implementation partners.
Ensure data quality, system reliability, and effective user access controls.
Prioritize enhancements and technology improvements based on business needs.
IT Governance & Operations Develop and maintain IT policies, standards, procedures, and governance frameworks.
Establish clear ownership and accountability for systems, vendors, risks, and technology processes.
Oversee change management, incident management, risk management, and technology controls.
Establish and monitor technology KPIs, SLAs, and reporting.
Lead business continuity and disaster recovery planning.
Oversee the organization's Microsoft technology environment, including:




Microsoft 365
Exchange Online
Teams
SharePoint and OneDrive
Oversee identity and access management, endpoint management, networking, cloud infrastructure, backup and recovery, and infrastructure monitoring.
Ensure technology infrastructure is secure, reliable, and scalable.
Oversee employee onboarding, offboarding, devices, software, and technology assets.
Provide leadership for Business Intelligence and Data functions, including reporting, dashboards, data quality, and data governance.
Oversee APIs and system integrations across Salesforce, internal platforms, clients, and partners.
Ensure integrations are secure, documented, monitored, tested, and supported.
Work with technical teams to resolve data and integration issues.
Cybersecurity, Privacy & Compliance Oversee the operational execution of cybersecurity initiatives, including access controls, endpoint security, vulnerability management, patching, monitoring, backups, and incident response.
Manage technology-related risks and support applicable privacy, security, and compliance requirements.
Work with Legal, Privacy, Quality, and executive leadership on technology controls and risk management.
Experience with SOC 2 is an asset.
Manage technology vendors, MSPs, consultants, Salesforce partners, and infrastructure providers.
Oversee vendor contracts, licensing, service levels,



performance, and escalations.
Lead and develop multidisciplinary technology teams.
Establish clear accountability and ensure technology issues are driven through to resolution.
Job Qualifications 8+ years of progressive IT experience, including technology leadership and operational accountability.
Demonstrated experience overseeing enterprise Salesforce environments.
Strong understanding of Salesforce administration, integrations, access management, releases, production support, and vendor management.
Strong IT infrastructure experience, particularly within Microsoft cloud environments.
Working knowledge of Microsoft 365, Entra ID, Intune, Exchange Online, Teams, SharePoint, and Microsoft security technologies.
Strong experience with IT governance, risk management, cybersecurity, change management, and business continuity.
Experience managing technology vendors, MSPs, consultants, contracts, licensing, and budgets.
Experience leading multidisciplinary IT or technology teams.
Working knowledge of APIs, integrations, enterprise data flows, and Business Intelligence.
Strong understanding of IT service management, SLAs, KPIs, incident management, and escalation processes.
Strong communication, problem-solving, and stakeholder management skills.
Preferred Qualifications Salesforce Health Cloud experience.
Experience within healthcare, pharmaceutical, patient support, or another regulated environment.
Experience leading Business Intelligence and Data teams.
Experience with SOC 2 implementation or operational compliance.
Experience supporting a growing organization of 200+ employees.

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📌 Director of Information Technology (Ontario)
🏢 Power Staffing Solutions
📍 Ontario