This position is responsible for regional leadership and management of Closing Coordinators to ensure prompt and accurate processing of the closing mortgage transactions for all Direct and Broker originated loans for all Brands.
The Manager, Funding will be accountable for the regional attainment of MCAP service level agreements for Closing Coordinators and for monitoring performance and accuracy of team members to identify gaps and provide coaching, training and development that will ensure performance excellence.
Bilingualism in French and English is required for this position to interact, support and/or provide services to French and non-French speaking lawyers, solicitors, employees and/or partners inside and/or outside the province of Quebec.
Planning and Performance Managing resources to efficiently distribute weekly funding report, documentation verification and fundings between team members to meet or exceed service standards
Ensure all staff understand MCAP Policy and Risk Objectives to ensure high asset quality
Identify any changes to existing procedures or funding policies that are causing solicitors to make unnecessary inquiries or that impact productivity.
Accountable for managing costs that are incurred due to errors or processes
Accountable to meet service level standards
Accountable for liaising, negotiating and problem solving with service providers to ensure smooth processes and that MCAP is seen as an Expert Partner.
Responsible for ensuring mortgages are registered and all security is in place prior to funds being advanced and that funds are advanced on a timely basis
Monitor all activities to ensure they are performed within MCAP’s documented process
Communicate with staff to resolve any escalated issues around documentation or closings
Review and fund mortgages according to Loan Authority Approval and MCAP policies/guidelines




Maintain up to date knowledge of MCAP and market condition to transfer knowledge to team
Tracking and Reporting Performance Agreements
Utilize Closing reports for all brands for daily review and broker/solicitor follow ups
Monitor dashboard to manage workload distribution
Lead and Manage Staff Champion the company’s Vision, Mission and Values as set out in the Strategic Plan both internally and externally within the industry
Recruit and develop the right people that believe in and reflect in their behavior, MCAP’s Values and culture
Provide leadership, direction and coaching to direct reports to facilitate the achievement of goals and objectives
Establish, monitor and communicate performance standards to direct reports reinforcing individual results, work quality, continuous improvement, teamwork and achievement of MCAP’s objectives
Educate, coach and counsel staff to ensure they are empowered to effectively handle their roles in a confident and professional manner
Identify staff’s strengths to provide suitable career path
Establish goals and provide guidance to encourage development of employees
Identify gaps in performance and develop a plan for improvement
Develop staff in keeping with succession planning and ongoing business requirements
Establish and maintain an effective system of communication throughout the business unit
Ensure a continuous improvement culture is established and encouraged
Deal rapidly with serious disciplinary problems,



such as absenteeism and performance issues and participate and recommend hiring of new employees.
What You Bring To The Team 5 years’ business experience in Residential Mortgage Industry
5 years’ experience in a leadership role
Ability to identify, assess and articulate issues and liabilities that may be complex to define and understand
Ability to identify issues and present alternative course of action
Strong interpersonal skills and able to foster and maintain relationships with all levels of staff and third-party professionals; versatile and approachable
Strong decision-making, sound judgment and negotiation skills
Willing to share knowledge, enjoys learning and can motivate self and others to attain goals
Strong work ethic
Exceptional oral and written communication skills
Excellent organizational and time-management skills
Ability to multi-task in a fast-paced environment
Strong analytical and problem-solving skills
Ability to lead change initiatives and foster positive relationships
Self-driven, motivated with the ability to work independently and in a team environment
Carries out duties with integrity and takes responsibility for actions
Knowledge of CMHC, Canada Guaranty and Genworth policies
Ability to think outside the box and be able to provide solutions through innovative thinking
Ability to pull resources together to meet deadlines
Excellent problem-solving and conflict resolution skills
Proven ability to coach, mentor and train staff
Knowledge and understanding of the mortgage business and industry trends as it relates to the business unit and MCAP
Microsoft Office knowledge and application required
University or College Degree
Accredited Mortgage Professional (AMP) (preferred)

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📌 Bilingual Mortgage Funding Manager (Ontario)
🏢 MCAP
📍 Ontario