Lead a memorable guest experience at Pursuit’s Banff Gondola. As a Guest Experience Supervisor, your coaching and leadership will elevate service and guest satisfaction.

In this supervisory role, you will guide frontline teams to create engaging experiences for all visitors while ensuring safety and professionalism. Key responsibilities include training staff, addressing guest concerns, and maintaining operational efficiency to exceed expectations. You'll also participate in committees for continual improvement opportunities.

Key Responsibilities:
• Support and mentor Guest Experience Agents and teams
• Coordinate daily operations for smooth service delivery
• Resolve guest concerns effectively and professionally
• Uphold standards for cleanliness and safety
• Manage labor costs within budget targets

Requirements:
• Proven leadership and coaching abilities
• Robust focus on guest service excellence
• Effective problem-solving and critical thinking skills
• Experience with cash handling and transactions
• Proficiency in MS Office required

Drive exceptional guest engagement through leadership, training, and exceptional service at Pursuit's Banff Gondola.
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📌 Guest Experience Supervisor at Pursuit (Alberta)
🏢 Pursuit
📍 Alberta