Drive customer journey excellence as a Product Owner focused on VoC, NPS, and CSAT metrics. Engage with stakeholders to ensure enhancements based on customer feedback and analytics.

In this role, you will take charge of the product backlog while focusing on key customer experience initiatives. Partnering with various business stakeholders, you will define measurement frameworks and identify improvement opportunities that matter. The ability to translate customer feedback into prioritized features is critical for success.

Key Responsibilities:
• Manage backlog for VoC and customer experience initiatives
• Define metrics for customer feedback with stakeholders
• Translate analytics into prioritized user stories




• Conduct sprint planning and UAT activities with teams
• Monitor metrics like NPS and CSAT for business outcomes

Requirements:
• Experience in product ownership or management roles
• Knowledgeable about VoC, NPS, and CSAT metrics
• Skilled in user story creation and backlog management
• Solid team collaboration and communication skills
• Analytical mindset to leverage customer insights

Shape the customer journey and drive impactful experiences with your insights.
#J-18808-Ljbffr

📌 Customer Journey Product Owner – VoC & CSAT (Ontario)
🏢 Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
📍 Ontario