Competition #48588DepartmentService Nova ScotiaLocationHalifaxType of EmploymentTermUnion StatusNSGEU - NSPGClosing Date13-May-26 (Applications are accepted until 11:59 PM Atlantic Time)Hiring PoolThis is a hiring pool competition intended to fill term positions with a projected end date of March 31, 2027 and temporary positions with a projected end date of December 18, 2026. The appointment status (“term”, “temporary” or “casual”) is dependent on the start date of the successful candidate and the overall duration of the position in accordance with the collective agreement.About UsAt Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public valuable through a culture of excellence. Our vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.OpportunityAs a Customer Service Representative, you are the face and voice of the Province of Nova Scotia. You are responsible for delivering programs and services to meet the needs of fellow citizens. Providing excellence in service is demonstrated through your interactions with clients on the phone, in‑person, and online, while delivering service within expected standards.Primary AccountabilitiesOpening mail and processing requests through tracking system.Processing requests received accurately and within service standards to ensure client expectations are consistently met.Communicating accurate information in a timely manner to clients and within the team on the phone, online, and in person.Preparation of daily cash reports.Balancing daily transactions received and processed for self, peers and team.Participating in training and team meetings related to and supporting the position, division, department,



and government.Assisting with user acceptance testing.Qualifications And ExperienceMinimum four years of customer service experience in a fast‑paced environment. Flexibility and adaptability with the ability to adjust tasks throughout the day, including answering phones, serving clients in person, and replying to emails.Strong customer service and communication skills (written and spoken). Ability to make decisions based on the interpretation and administration of policies, guidelines, and legislation. Good judgment is required.Technical skills: experience with Microsoft Office products (Word, Excel, Power Point, Teams, Outlook). Knowledge of Amanda, RegSys, NSIFTA, SMP, or WRS is an asset, as is knowledge of additional languages.Assessment will include written examinations, standardized tests, oral presentations, interview(s), and reference checks.BenefitsBased on status and union agreement, benefits include a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For full benefits information, see the government employees benefits page.Pay GradeCL 18Salary Range$1,848.39 - $2,068.11 bi‑weeklyEmployment Equity StatementOur goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians, Other Racially Visible Persons, Persons with Disabilities, and Women in positions where they are under‑represented. If you are a member of one of these equity groups, you are encouraged to self‑identify on your electronic application.Accommodation StatementWe are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact [email protected].#J-18808-Ljbffr

📌 Customer Service Representative (Clerk 3) Hiring Pool - C$47,810.6 - C$53,497.7 A Year (Winnipeg)
🏢 Service Nova Scotia
📍 Winnipeg