Shape the future of legal customer support as Clio's VP Global Support Strategy. Lead a dynamic team dedicated to enhancing service delivery through creative practices and AI.
As the Vice President of Global Support Strategy at Clio, you will take charge of redefining how we serve thousands of legal professionals worldwide. With a focus on transforming customer interactions and satisfaction, this role demands leadership of a global team exceeding 150 employees. Your vision will directly impact the success of Clio's core services, ensuring sophisticated support mechanisms that blend human expertise with AI efficiency.
Key Responsibilities:
• Create and drive strategic support frameworks
• Lead and develop a diverse global support team
• Focus on high-impact, complex customer interactions
• Align support strategies with company growth objectives
• Collaborate with various departments for integrated support
Requirements:
• Significant experience in a senior support leadership role
• Insight into AI technologies and operational strategy
• Experience with P&L; management for service departments
• Strong relationship management and influence skills
• Excellent decision-making at the executive level
Transform Clio's customer service landscape by redefining support strategies that resonate with today’s legal environment.
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📌 VP Global Support Strategy at Clio (British Columbia)
🏢 Clio
📍 British Columbia
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