Senior ECM / Hyland OnBase Technical Lead - Insurance Client - 0818
Senior ECM / Hyland OnBase Technical Lead - Insurance Client - 0818

Duration: 12 Months

Overview:

The ECM Technical Lead will take broad technical and delivery ownership of an enterprise Hyland OnBase platform. This is a hybrid role requiring someone who can operate across platform support, solution architecture, development, requirements analysis and delivery leadership rather than functioning solely as a developer or architect.

The immediate mandate is to stabilize the existing OnBase environment, improve platform operations and support processes, and establish a more effective intake and delivery model while supporting the platform's longer-term modernization and eventual decommissioning. The successful candidate must start from a strong technical/platform foundation and be comfortable moving between architecture discussions, hands-on troubleshooting, development, requirements clarification and delivery coordination.

The Technical Lead will also work closely with Hyland and internal architecture/infrastructure teams as the organization evaluates its current and target state. The role requires enough platform and architectural depth to assess technical recommendations, identify risks and help translate the resulting direction into executable work.

Responsibilities

Own technical delivery and day-to-day platform leadership for the enterprise ECM / Hyland OnBase environment.

Develop a strong understanding of the existing OnBase application and infrastructure landscape and help drive platform stabilization.

Support application administration, configuration, troubleshooting, customization and development where required.

Translate business and operational requirements into solution designs, technical specifications and executable delivery plans.

Act as a technical lead across architecture, development, BSA and delivery activities , adapting based on the needs of the initiative.

Partner with Hyland and internal architecture teams on current-state assessment and target-state recommendations, helping validate technical feasibility, risks and implementation considerations.

Lead platform upgrades, patching, technical remediation, resilience improvements and ongoing maintenance activities.

Troubleshoot issues across application, infrastructure and integration layers and support root-cause analysis and prevention.

Manage incoming platform work by improving intake, triage, prioritization, routing and queue management .

Maintain a healthy backlog and ensure work is assigned to the appropriate technical teams based on priority, complexity and capacity.

Support sprint planning, estimation, technical task allocation and delivery tracking.

Work with business stakeholders, product owners and BSAs to clarify requirements and ensure technical solutions address the underlying business need.

Guide developers, review technical solutions/code where applicable and ensure alignment with engineering and architecture standards.

Partner across cloud, infrastructure, security, architecture and other enterprise technology teams.

Support platform stability and operational excellence while helping prepare the environment for longer-term modernization and eventual decommissioning.

Identify opportunities to reduce technical debt, improve delivery processes and automate repetitive operational activities.

Must Haves

6-10+ years of enterprise technology experience spanning development, solution design, support and technical delivery.

Strong enterprise ECM platform experience , with Hyland OnBase strongly preferred .

Demonstrated experience operating as a Technical Lead, Senior Developer or Platform Lead with responsibility beyond individual development tasks.

Strong hands‑on technical capabilities and willingness to perform troubleshooting, configuration, administration and development/customization when needed.

Experience supporting and stabilizing complex production platforms, including incident resolution,



root‑cause analysis and operational improvement.

Ability to understand platform architecture across application, infrastructure and integration layers .

Experience translating requirements into technical designs, specifications and implementation plans.

Strong solution architecture and technical decision‑making skills.

Experience with enterprise integrations and APIs.

Experience managing delivery queues, backlog, prioritization and technical work allocation.

Ability to work directly with architects, developers, BSAs, business stakeholders, infrastructure teams and external vendors.

Strong analytical and problem‑solving skills.

Ability to operate independently in an environment with ambiguity, competing priorities and a mix of BAU and project delivery.

Experience with Agile delivery and modern CI/CD / DevOps practices.

Nice to Haves

Hands‑on experience with OnBase capabilities such as Workflow, WorkView, Unity Forms, OnBase APIs, Import Processors or related platform components .

C#/.NET, SQL, PowerShell or similar development/scripting experience.

Experience with REST/SOAP integrations and enterprise APIs.

Previous ECM platform upgrade, migration, modernization or decommissioning experience.

Experience working directly with Hyland or another enterprise software vendor on platform assessments or remediation.

AWS, OpenShift or other enterprise cloud/platform experience.
Experience improving support operating models, including ticket intake, triage, routing and reducing unnecessary operational noise.

Experience working within a large regulated enterprise such as financial services or insurance.

Exposure to automation, workflow or AI/GenAI capabilities within enterprise content‑management environments.

Location: Toronto (Hybrid, 3x/week)

Overview:

The ECM Technical Lead will take broad technical and delivery ownership of an enterprise Hyland OnBase platform. This is a hybrid role requiring someone who can operate across platform support, solution architecture, development, requirements analysis and delivery leadership rather than functioning solely as a developer or architect.

The immediate mandate is to stabilize the existing OnBase environment, improve platform operations and support processes, and establish a more effective intake and delivery model while supporting the platform's longer-term modernization and eventual decommissioning. The successful candidate must start from a solid technical/platform foundation and be comfortable moving between architecture discussions, hands‑on troubleshooting, development, requirements clarification and delivery coordination.

The Technical Lead will also work closely with Hyland and internal architecture/infrastructure teams as the organization evaluates its current and target state. The role requires enough platform and architectural depth to assess technical recommendations, identify risks and help translate the resulting direction into executable work.

Responsibilities

Own technical delivery and day-to-day platform leadership for the enterprise ECM / Hyland OnBase environment.

Develop a strong understanding of the existing OnBase application and infrastructure landscape and help drive platform stabilization.

Support application administration, configuration, troubleshooting, customization and development where required.

Translate business and operational requirements into solution designs, technical specifications and executable delivery plans.

Act as a technical lead across architecture, development, BSA and delivery activities , adapting based on the needs of the initiative.





Partner with Hyland and internal architecture teams on current-state assessment and target-state recommendations, helping validate technical feasibility, risks and implementation considerations.

Lead platform upgrades, patching, technical remediation, resilience improvements and ongoing maintenance activities.

Troubleshoot issues across application, infrastructure and integration layers and support root‑cause analysis and prevention.

Manage incoming platform work by improving intake, triage, prioritization, routing and queue management .

Maintain a healthy backlog and ensure work is assigned to the appropriate technical teams based on priority, complexity and capacity.

Support sprint planning, estimation, technical task allocation and delivery tracking.

Work with business stakeholders, product owners and BSAs to clarify requirements and ensure technical solutions address the underlying business need.

Guide developers, review technical solutions/code where applicable and ensure alignment with engineering and architecture standards.

Partner across cloud, infrastructure, security, architecture and other enterprise technology teams.

Support platform stability and operational excellence while helping prepare the environment for longer-term modernization and eventual decommissioning.

Identify opportunities to reduce technical debt, improve delivery processes and automate repetitive operational activities.

Must Haves

6-10+ years of enterprise technology experience spanning development, solution design, support and technical delivery.

Robust enterprise ECM platform experience , with Hyland OnBase strongly preferred .

Demonstrated experience operating as a Technical Lead, Senior Developer or Platform Lead with responsibility beyond individual development tasks.

Strong hands‑on technical capabilities and willingness to perform troubleshooting, configuration, administration and development/customization when needed.

Experience supporting and stabilizing complex production platforms, including incident resolution, root‑cause analysis and operational improvement.

Ability to understand platform architecture across application, infrastructure and integration layers .

Experience translating requirements into technical designs, specifications and implementation plans.

Strong solution architecture and technical decision‑making skills.

Experience with enterprise integrations and APIs.

Experience managing delivery queues, backlog, prioritization and technical work allocation.

Ability to work directly with architects, developers, BSAs, business stakeholders, infrastructure teams and external vendors.

Strong analytical and problem‑solving skills.

Ability to operate independently in an environment with ambiguity, competing priorities and a mix of BAU and project delivery.

Experience with Agile delivery and modern CI/CD / DevOps practices.

Nice to Haves

Hands‑on experience with OnBase capabilities such as Workflow, WorkView, Unity Forms, OnBase APIs, Import Processors or related platform components .

C#/.NET, SQL, PowerShell or similar development/scripting experience.

Experience with REST/SOAP integrations and enterprise APIs.

Previous ECM platform upgrade, migration, modernization or decommissioning experience.

Experience working directly with Hyland or another enterprise software vendor on platform assessments or remediation.

AWS, OpenShift or other enterprise cloud/platform experience.

Experience improving support operating models, including ticket intake, triage, routing and reducing unnecessary operational noise.

Experience working within a large regulated enterprise such as financial services or insurance.

Exposure to automation, workflow or AI/GenAI capabilities within enterprise content‑management environments.

Location: Toronto (Hybrid, 3x/week)

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

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📌 Senior ECM / Hyland OnBase Technical Lead - Insurance Client - 0818 (Ontario)
🏢 S.i. Systems
📍 Ontario