Elevate customer satisfaction as an Order Management Coordinator with Thermon. Oversee the entire order process from receipt to delivery, ensuring smooth operations and excellent communication.

As an integral part of Thermon, the Order Management Coordinator will manage customer orders efficiently, ensuring timely delivery and addressing any issues that arise. You will utilize ERP systems to maintain order data and facilitate communications regarding shipping and documentation. This role is crucial for enhancing the customer experience and operational efficiency at Thermon.

Key Responsibilities:
• Manage ERP data for incoming orders
• Control and maintain all sales orders diligently
• Engage in customer communication related to on-time deliveries




• Proactively follow up on customer feedback and satisfaction
• Respond to inquiries regarding order status and shipping

Requirements:
• Technical diploma or degree is preferred
• Experience in customer service or order management
• Proficient in ERP systems, ideally Microsoft AX
• Solid analytical and problem-solving skills
• Excellent verbal and written communication skills

Drive success through efficient order management and superior customer interactions at Thermon.
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📌 Order Management Coordinator at Thermon (Alberta)
🏢 Thermon
📍 Alberta