Location: Cambridge, OntarioType: In the OfficeTroy Life & Fire Safety Ltd. is recruiting for a National Accounts Coordinator to join our Cambridge, ON branch. The successful candidate will join our National Accounts team in providing on-going customer account support and assist in the day-to-day activities of preventive maintenance business across the country.Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 and 2026 winner of the Canada's Best Managed Companies program. This posting is for a current vacancy. Our hiring team is actively recruiting for this role and will look to onboard following the selection of the successful candidate.
Responsibilities Assist in new account set-ups and roll out
Provide on-going customer account support and monitors general account activities from invoicing to service calls to issue tracking
Be responsible for day-to-day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
Establish, develop and maintain business relationships with internal and external customers
Stay on top of daily communication with internal/external customers via phone and email
Participate in analyzing accounts in order to develop more streamlined operational procedures




Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements
Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
Support, identify and manages customer expectations
Complete investigation and follow through of any customer challenges with appropriate departments/personnel
Perform various administrative duties as required
Qualifications Minimum 3 years customer service experience
Ability to multi-task and work independently
Effective communicator with efficient organizational skills
Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
Highly motivated and proactive
Bilingual in French and English considered an asset
Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive advantages program with paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both. Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

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📌 NATIONAL ACCOUNTS COORDINATOR (Ontario)
🏢 Troy Life & Fire Safety
📍 Ontario