Shape the future of customer engagement as a CRM Solution Architect specializing in Microsoft Dynamics 365 at Concentrix. Provide strategic architectural leadership to optimize customer experiences.

In this senior role within Concentrix's Technical Products and Services team, you will lead the design and implementation of Dynamics 365 Customer Engagement solutions while utilizing your deep expertise in CRM technologies. Your mandate will involve architecting solutions that enhance sales, marketing, and customer service functions, converting complex requirements into actionable designs.

Key Responsibilities:
• Architect end-to-end solutions for Dynamics 365 implementations
• Design secure, scalable systems for various business modules
• Ensure best practices in solution governance




• Lead performance tuning and code review initiatives
• Collaborate with cross-functional teams for project success

Requirements:
• 8+ years with Microsoft Dynamics CRM including implementations
• Robust knowledge of Power Platform capabilities
• Skills in integrations, data modeling, and security
• Proficient in JavaScript and custom plugin development
• Effective stakeholder management and communication skills

Bring your CRM architecture expertise to Concentrix and drive impactful customer engagement strategies.
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📌 CRM Solution Architect - Dynamics 365 (Nova Scotia)
🏢 Concentrix
📍 Nova Scotia