Step into the Major Incident Management Lead role at Canada Life, focused on executing processes that ensure service stability. This permanent full time position requires a strong foundation in incident management and problem-solving.

In this critical position, you will report to the Manager of Incident and Major incidents and liaise with technical teams to facilitate effective resolutions. Your ability to manage incidents during crisis situations will promote swift recovery while adhering to best practices and guidelines. Your collaborative nature will enhance communications with technology leaders and stakeholders.

Key Responsibilities:
• Facilitate Major Incident management procedures daily
• Lead investigations across multiple technical teams




• Communicate updates during major incidents
• Conduct reviews for post-incident improvement
• Identify incident trends for future improvements

Requirements:
• Degree in business/computer science or equivalent
• 8+ years of experience in technology support
• Strong background in Major Incident Management
• Expertise in managing crises under stress
• Knowledge of OSFI regulations preferred

Utilize your leadership and analytical skills to drive continuous improvement at Canada Life.
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📌 Major Incident Management Lead Role (Ontario)
🏢 Canada Life
📍 Ontario