Join Canada Life as a Consultant focused on enriching member experiences through data-driven improvements. This permanent full-time position enables you to make a significant impact in the financial services field.

Your role will encompass identifying service gaps and their corresponding solutions to create high-quality member experiences. Work closely with research teams and stakeholders to develop member journey maps and implement effective strategies. This position promises the chance to work in a collaborative environment, dedicated to member satisfaction.

Key Responsibilities:
• Ensure alignment with business objectives in experiences
• Develop accurate member journey documentation




• Identify and facilitate continuous improvement initiatives
• Assist in managing enhancements through effective strategies
• Establish Member Experience as an essential partner

Requirements:
• 3+ years of strategy or customer experience background
• Security Clearance required for employment
• Proven stakeholder engagement abilities
• Skilled in narrative-driven data presentation
• Solid grasp of customer journey principles

Harness your passion for member improvement at Canada Life.
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📌 Consultant for Member Experience Improvement (Ontario)
🏢 Canada Life
📍 Ontario